Announcements

Early Access Program (EAP)

• Recruitment

COVID-19 Lounge Updates

• What are lounges doing to maintain a safe environment during this time?
• Is the lounge information on your app/website accurate given the current circumstances?
• If a lounge is closed will I be refunded?

Partnerships

• When does my TripIt Pro member LoungeBuddy benefit expire?

Acquisition FAQs

• LoungeBuddy / Amex Acquisition FAQs

Commonly Asked Questions

Lounge Access

• What is the lounge dress code?
• What is LoungeBuddy?
• Can I book lounge access regardless of frequent flyer status or class of travel?
• If this is an airline branded lounge, do I have to be flying that airline to use the lounge?
• Do I need any type of membership to access the lounge?
• If I purchase a pass from your website, will the lounge let me in?

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Making Your Booking

• How to Redeem Gift Cards
• Do children and adults pay the same entrance fee?
• Can I make a group booking?
• How do I make a lounge reservation?
• Will I be guaranteed lounge access if I make a booking with you?
• If I need lounge access for a longer duration than the time limit on your standard packages, what should I do? For example, if I need lounge access for 9 hours, and LoungeBuddy only offers a 3 hour package.

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Reservations

• What amenities does the lounge provide?
• How can I make an edit to my booking?
• How can I cancel my lounge booking?
• If my flight changed, was canceled, or delayed and I wasn't able to use the lounge will I receive a refund?
• I was denied access to the lounge I booked with LoungeBuddy
• I would like to file a complaint about the lounge

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Discounts and Promotions

• I received a referral code. Can I apply a referral code towards my booking?

iOS Support

Getting Started

• How do I personalize the App?
• How do I set up my profile?
• How do I link my social media accounts to LoungeBuddy?

Using The App

• How do I book lounge access through LoungeBuddy?
• Which lounges can I purchase access to through the App?
• How do I redeem a credit code?
• How do I find my booking confirmation code/view my past bookings?
• How do I fill out my trip information?
• How do I edit a trip?

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Other Commonly Asked Questions

• How do I give feedback to the developers or report a problem that I noticed?
• Why isn't my airline or airport listed?
• I have elite status with a particular airline/alliance, why does LoungeBuddy say my preferred lounge is inaccessible for no charge?
• I deleted the App and re-installed it, how do I get my details back?
• Where do the lounge photos come from?
• My methods of entry aren't showing up, why?

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