Commonly Asked Questions
Lounge Access
- What is LoungeBuddy?
- Can I book lounge access regardless of frequent flyer status or class of travel?
- If this is an airline branded lounge, do I have to be flying that airline to use the lounge?
- Do I need any type of membership to access the lounge?
- If I purchase a pass from your website, will the lounge let me in?
- Is my pass good for any lounge location or just the specific location that I book for?
Making Your Booking
- Do children and adults pay the same entrance fee?
- How do I make a lounge reservation?
- Will I be guaranteed lounge access if I make a booking with you?
- If I need lounge access for a longer duration than the time limit on your standard packages, what should I do? For example, if I need lounge access for 9 hours, and LoungeBuddy only offers a 3 hour package.
- How far in advance can I make a booking?
- Can I book lounge access online while I am at the airport?
Reservations
- What amenities does the lounge provide?
- How can I make an edit to my booking?
- How can I cancel my lounge booking?
- If my flight changed, was canceled, or delayed and I wasn't able to use the lounge will I receive a refund?
- I was denied access to the lounge I booked with LoungeBuddy.
- I would like to file a complaint about the lounge.
Discounts and Promotions
iOS Support
Getting Started
Using The App
- How do I book lounge access through LoungeBuddy?
- Which lounges can I purchase access to through the App?
- How do I redeem a credit code?
- How do I find my booking confirmation code/view my past bookings?
- How do I fill out my trip information?
- Is LoungeBuddy compatible with TripIt? If so, how can I import my trip details?
Other Commonly Asked Questions
- How do I give feedback to the developers or report a problem that I noticed?
- Why isn't my airline or airport listed?
- I have elite status with a particular airline/alliance, why does LoungeBuddy say my preferred lounge is inaccessible for no charge?
- I deleted the App and re-installed it, how do I get my details back?
- Where do the lounge photos come from?
- My methods of entry aren't showing up, why?
Android Support
Getting Started
Using The App
- How do I book lounge access through LoungeBuddy?
- Which lounges can I purchase access to through the App?
- How do I redeem a credit code?
- How do I find my booking confirmation code/view my past bookings?
- How do I fill out my trip information?
- Why do I have to enter a trip?
Other Commonly Asked Questions
- How do I give feedback to the developers or report a problem that I noticed?
- Why isn't my airline or airport listed?
- I have elite status with a particular airline/alliance, why does LoungeBuddy say my preferred lounge is inaccessible for no charge?
- I deleted the App and re-installed it, how do I get my details back?
- Where do the lounge photos come from?
- My methods of entry aren't showing up, why?