Announcements
COVID-19 Lounge Updates
Acquisition FAQs
Commonly Asked Questions
Lounge Access
- What is the lounge dress code?
- What is LoungeBuddy?
- Can I book lounge access regardless of frequent flyer status or class of travel?
- If this is an airline branded lounge, do I have to be flying that airline to use the lounge?
- Do I need any type of membership to access the lounge?
- If I purchase a pass from your website, will the lounge let me in?
Making Your Booking
- How to Redeem Gift Cards
- Do children and adults pay the same entrance fee?
- Can I make a group booking?
- How do I make a lounge reservation?
- Will I be guaranteed lounge access if I make a booking with you?
- If I need lounge access for a longer duration than the time limit on your standard packages, what should I do? For example, if I need lounge access for 9 hours, and LoungeBuddy only offers a 3 hour package.
Reservations
- What amenities does the lounge provide?
- How can I make an edit to my booking?
- How can I cancel my lounge booking?
- If my flight changed, was canceled, or delayed and I wasn't able to use the lounge will I receive a refund?
- I was denied access to the lounge I booked with LoungeBuddy
- I would like to file a complaint about the lounge