I would like to file a complaint about the lounge

Please send an email to support.loungebuddy@aexp.com that includes the following information: 

  • The name of the lounge and airport 
  • The date and time of your visit
  • Your LoungeBuddy booking confirmation code*
  • Details regarding the complaint  

*If you booked through another website or through the lounge directly, you will need to contact them to file a complaint. 

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